FAQ Category: Order Status

We want you to love our stuff as much as we do! If for any reason you’re not completely happy with non-hair extension item, please let us know and we will gladly exchange it or issue a credit; refunds are not available.

Hair extensions, wigs and hair products are non-returnable. But if you are not satisfied please contact customer service immediately.

For accessory and tools returns, all you have to do is include a copy of the invoice/shipping package, please explain reason for exchange, and send us the item you wish to exchange. You are responsible for the cost of return shipping, but we will send you a replacement for no additional shipping charge.
Please send items to:

Love Our Glamour, Inc.
ATTN: C/O LoveOurHair.com
1112 W. Boughton Rd. Suite 170
Bolingbrook, IL 60440

Before returning any items, please note:

Items must be returned within 30 days of receipt of your purchase.

Hair extensions, wigs and hair items are non-returnable. Accessories and tools can be returned if defective for up to 30 days. Please contact customer service.

Order $200 dollars or more and shipping is free otherwise shipping is a flat $8.00. Processing and shipping takes approximately 5 to 10 days. We ship typically Priority Mail for the United States Postal Service

Returns

We do not accept returns of hair extensions, but please call or email customer services to see how we can rectify your concern.

All other merchandise are accepted in original, sellable condition within 30 days of purchase for a full refund. All shipping and handling fees, are non-refundable.

Non Hair items must be returned in their original packing so please keep the box and other packing materials until you have decided on your purchase.

If original purchase included a bonus gift, bonus item must be returned in order to receive full credit for the original purchase price.

All non-hair returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return.

Please insure your shipment as lost shipments are the sender’s responsibility. Send all returns to:

Attention: Customer Service Returns
Love Our Glamour, Inc.

LoveOurHair.com Division

1112 W. Boughton Rd.

Bolingbrook, IL 60440

Hold onto your shipping receipt and LoveOurHair.com packing slip until you have received your refund or exchange. This receipt is your proof of returning the merchandise.

Credit card refunds will be issued on the card that was used for the original purchase. Please allow for one or two billing cycles for a refund to appear on your statement.

Exchanges
To arrange for an exchange or return please contact our Customer Service Department at 312-528-9103 X200 or customerservice@loveourglamour.com

Defective and Incorrect Merchandise
Please inspect your order upon delivery. All damaged and incorrect orders must be reported to our Customer Service Department upon delivery. Please retain packing slip and your invoice, the original packaging and any other packaging materials used for the return. To return damaged or incorrect items, please contact Customer Service.

Personalized Items
Personalized items are not available for returns or exchanges, unless in the event there is an error on the part of LoveOurHair.com i.e; misspelling.