My Order Never Arrived

Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered,” please contact customer service for assistance.

When will my order ship?

Orders are shipped out within 3-5 days for extension and hair products. Custom wigs are determined on a case by case basis, depending on completion of the final wig. We communicated expected shipping dates to all custom wig customers.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices