FAQ

Buyers Guide

Check out our hair texture and type comparison chart below. It will help in your buying decision.

After adding items to your cart, click the “Cart” link at the top right side of this site to view your cart. Once you proceed to checkout by clicking the “Checkout” button, you will need to either enter your account information or continue as a quest. Next, you will be brought to a page to enter your email and billing address. On the next page, you will see a box that says “Discounts: Have a discount code? Enter it here:” Enter your coupon/discount code in the field below and click “Apply.”

Guarantees

We value your privacy. Please review our Privacy Policy below for complete details on how we use the information we collect.


What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include www.studiomanhattan.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Condition
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent
By using our site, you consent to our privacy policy.

This website is protected with SSL and ensures that credit card and order data is encrypted and secure. Our ecommerce is hosted via Shopify, which is Level 1 PCI compliant and uses the highest standard in Internet security, 128 bit SSL certificates, to keep order details secure.

What does Level 1 PCI compliant mean?

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. If you want to sell online and accept payments from Visa, MasterCard, American Express or Discover credit cards, your software and hosting needs to be PCI compliant.

What is SSL?

SSL stands for Secure Socket Layer, and it provides the same level of encryption used by large banks to keep your information secure.

My Account

Contact customer service at customerservice@loveourglamour.com or call 708-480-2553.

  1. Click the “My Account” link at the top right side of our site.
  2. Select “Sign Up.”
    Then, simply follow the prompts to complete setting up your account.
    Note: Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the “My Account” link at the top right hand side of our site to edit your account information.

Order Status

Hair extensions, wigs and hair items are non-returnable. Accessories and tools can be returned if defective for up to 30 days. Please contact customer service.

Order $200 dollars or more and shipping is free otherwise shipping is a flat $8.00. Processing and shipping takes approximately 5 to 10 days. We ship typically Priority Mail for the United States Postal Service

Returns

We do not accept returns of hair extensions, but please call or email customer services to see how we can rectify your concern.

All other merchandise are accepted in original, sellable condition within 30 days of purchase for a full refund. All shipping and handling fees, are non-refundable.

Non Hair items must be returned in their original packing so please keep the box and other packing materials until you have decided on your purchase.

If original purchase included a bonus gift, bonus item must be returned in order to receive full credit for the original purchase price.

All non-hair returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return.

Please insure your shipment as lost shipments are the sender’s responsibility. Send all returns to:

Attention: Customer Service Returns
Love Our Glamour, Inc.

LoveOurHair.com Division

1112 W. Boughton Rd.

Bolingbrook, IL 60440

Hold onto your shipping receipt and LoveOurHair.com packing slip until you have received your refund or exchange. This receipt is your proof of returning the merchandise.

Credit card refunds will be issued on the card that was used for the original purchase. Please allow for one or two billing cycles for a refund to appear on your statement.

Exchanges
To arrange for an exchange or return please contact our Customer Service Department at 312-528-9103 X200 or customerservice@loveourglamour.com

Defective and Incorrect Merchandise
Please inspect your order upon delivery. All damaged and incorrect orders must be reported to our Customer Service Department upon delivery. Please retain packing slip and your invoice, the original packaging and any other packaging materials used for the return. To return damaged or incorrect items, please contact Customer Service.

Personalized Items
Personalized items are not available for returns or exchanges, unless in the event there is an error on the part of LoveOurHair.com i.e; misspelling.

Click the “My Account” link at the top right hand side of our site to track your order.

Errors are rare but if you do receive the wrong product please take a picture and contact customer service immediately.

We want you to love our stuff as much as we do! If for any reason you’re not completely happy with non-hair extension item, please let us know and we will gladly exchange it or issue a credit; refunds are not available.

Hair extensions, wigs and hair products are non-returnable. But if you are not satisfied please contact customer service immediately.

For accessory and tools returns, all you have to do is include a copy of the invoice/shipping package, please explain reason for exchange, and send us the item you wish to exchange. You are responsible for the cost of return shipping, but we will send you a replacement for no additional shipping charge.
Please send items to:

Love Our Glamour, Inc.
ATTN: C/O LoveOurHair.com
1112 W. Boughton Rd. Suite 170
Bolingbrook, IL 60440

Before returning any items, please note:

Items must be returned within 30 days of receipt of your purchase.

Pricing & Billing

You only have to pay sales tax if you are located in Illinois.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping Policies

Currently LoveOurHair.com only ships to the continental United States. Please check back as they may change in the future.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices

Click the “My Account” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered,” please contact customer service for assistance.

Orders are shipped out within 3-5 days for extension and hair products. Custom wigs are determined on a case by case basis, depending on completion of the final wig. We communicated expected shipping dates to all custom wig customers.

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